Clients affected by problem gambling are often not ready or able to accept that they have a problem.
Your ability to help your client change their gambling behaviour will be enhanced if you:

• understand your client's current stage of change
• match your support and professional responses to the stage that they are currently in

For more information, view the

• Stages of change diagram

Or, you can view details about each of the stages including

• Pre-contemplation “I don't have a problem”
• Contemplation “I know I do have a problem and need to change. I will do something about it one day”
• Determination “ Yes, I have a problem and I need to do something to change – now”
• Action “ I am doing something to change my behaviour now”
• Maintenance “ After the event, I realised I had never thought of...”
• Lapse / Relapse “I couldn’t do it after all”

• Email