Problem Gambling Counselling

Gambler's Help provide face-to-face counselling and financial counselling services and has around 100 locations throughout the metropolitan area and across regional Victoria. For further information and advice please contact the central regional agency listed below which can link you to a site which is convenient for your client.

You or your client can also contact the Gamblers Help Line for information and support on ph: 1800 858 858. Gambler's Help Line is available 24 hours per day and all services are free and confidential. Gambler's Help Line can also link you into your local Gambler's Help face-to-face counselling services.

What is problem gambling counselling?

Problem gambling counselling incorporates a range of face-to-face services, including:

• assessment
• case planning
• therapeutic interventions
• practical assistance
• crisis management
• case and service management
• advocacy and coordination
• referral
• secondary consultation

Problem gambling counselling is case planned and tailored to your client's individual needs.

Making referrals to Gambler's Help

Many clients will feel uncomfortable about calling Gambler's Help services. As a Health and Welfare professional you can encourage them to make contact with the service by reassuring your client that the service is free and confidential, and that it is connected to mainstream health and welfare services.

Consider sitting with your client while they make the call to Gambler's Help if this makes them feel more comfortable and supported. It is also important to follow up on your referral to see how things went.

If your client requires continued support through your service for other issues, try to work cooperatively with Gambler's Help services as much as possible.

What if my client refuses a referral to Gambler's Help services?

If your client cannot be persuaded to attend Gambler's Help services, then your local Gambler's Help providers are able to work collaboratively with you and the client. This allows the client to maintain their primary relationship with you, whilst also receiving a specialist problem gambling service.

Contact your local Gambler's Help service to explore the most appropriate response.

Find your local Gambler's Help

Use this list of contacts for local Gambler's Help services.

Or click on the blue pointers in the map below.

View Gambler's Help Services Victoria in a larger map

• Email