Peer Connection Program

Peer Connection is a confidential, anonymous, telephone peer-support program staffed by volunteers. The program provides over-the-phone support to people who are experiencing gambling problems as well as to their partners and close family members.

How it works

Callers can make direct contact with a peer connections program or give other professionals their consent to refer them to the program. Interested individuals are assessed by the intake team and/or the Peer Connection program coordinator and matched with an appropriate volunteer.

Volunteers make calls weekly, fortnightly or monthly depending on the caller’s needs. Where possible, callers maintain contact with the same volunteer throughout their contact with the service.

Click here to view the Peer Connection flyer for callers (PDF 543KB).

Volunteers

All of the Peer Connection Program volunteers have had experience in successfully dealing with their own gambling problem OR have successfully worked through the impact of someone else’s gambling problem.

Lifeline provides comprehensive training to all volunteers. Volunteers also receive supervision, debriefing and ongoing support from the program coordinator. 

Click here to view the Peer Connection flyer for volunteers (PDF 549KB).

Referrals

Referrals can be made by contacting Gambler's Help Northern Intake on 1300 133 445 or the Peer Connection Coordinator via email at pcintake@bchs.org.au

Please note, this service is NOT for people in immediate crisis and does not replace the existing Gambler’s Helpline 24-hour service.

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